FAQ
Frequently Asked Questions
What do I get with my order?
You receive a complete set as described on the product page — for our bestseller, that's a 3-piece bracelet set: one gold-plated, one silver-plated, and one rose gold-plated Tree of Life Heart Edition charm bracelet, all in a premium Luvrelle® gift box.
Are the crystals real?
Yes! Each piece features genuine Austrian crystals — the same high-quality crystals used in luxury jewelry brands. They sparkle beautifully in any light and are a step above standard crystal jewelry.
How long does shipping take?
US orders typically ship within 1–2 business days and arrive within 3–5 business days. International orders (including Canada) take 4–6 weeks. All orders ship free worldwide.
Will the jewelry tarnish or turn my wrist green?
Our pieces are made with hypoallergenic plated metals designed for everyday wear. To keep them looking their best, avoid prolonged exposure to water, perfume, lotions, and chemicals. With normal care, they hold up beautifully.
What is your return policy?
We offer a 100% 30-day satisfaction guarantee. If you're not completely in love with your purchase for any reason, contact us within 30 days and we'll arrange a full refund or replacement — no questions asked.
Is this a good gift?
Absolutely. Every Luvrelle® order arrives in a premium gift box, ready to present. It's a popular choice for birthdays, anniversaries, Valentine's Day, Mother's Day, and Christmas. Most customers buy multiple sets for multiple people!
Do you offer gift wrapping?
Every order already comes in our premium Luvrelle® gift box — no extra gift wrapping needed. It arrives ready to give.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number. You can use it to follow your package every step of the way.
Can I change or cancel my order?
We process orders quickly! If you need to make a change, please contact us immediately at support@luvrelle.com. We'll do our best to accommodate changes before the order ships.
How do I contact customer support?
Email us at support@luvrelle.com and we'll get back to you within 24 hours, Monday–Friday. We're here to help!