Refund Policy
Last Updated: March 5, 2025
Your satisfaction is our top priority. If you are not completely happy with your Luvrelle® purchase, we are here to make it right. Please read our full refund and return policy below.
1. 60-Day Satisfaction Guarantee
We offer a 60-day money-back guarantee on all purchases. If you are not 100% satisfied with your order for any reason, you may request a refund or exchange within 60 days of the delivery date.
2. Eligibility for Returns
To be eligible for a return or refund:
- Your return request must be submitted within 60 days of receiving your order
- Items should be in their original, unused condition (not worn, altered, or damaged by the customer)
- Original packaging is preferred but not strictly required
The following are not eligible for returns:
- Items returned more than 60 days after delivery
- Items that have been visibly used, damaged by the customer, or altered
- Items marked as final sale
3. How to Initiate a Return
To start a return or refund, please:
- Email us at support@luvrelle.com with your order number and reason for return
- We will respond within 1–2 business days with return instructions
- Once we receive and inspect your return (if applicable), we will process your refund
Please do not send your item back without first contacting us — unauthorized returns may experience delays in processing.
4. Refund Processing
Once your return is approved (or for no-return refund cases such as defective or lost items), we will process your refund within 3–5 business days. Refunds will be issued to the original payment method used at checkout (PayPal). Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.
5. Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us at support@luvrelle.com within 7 days of delivery with:
- Your order number
- A clear photo of the damaged or incorrect item
- A brief description of the issue
We will arrange a free replacement or full refund at no cost to you. You will not be required to return the damaged item in most cases.
6. Lost Packages
If your tracking shows your order was delivered but you did not receive it, please contact us within 14 days of the marked delivery date. We will investigate with the carrier and, if the package cannot be located, we will send a replacement or issue a full refund.
7. Late or Missing Deliveries
If your order significantly exceeds the estimated delivery window and tracking shows no movement, please contact us. We will work with the carrier to resolve the issue. If the package is confirmed lost in transit, we will provide a full refund or replacement at our discretion.
8. Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping costs. For defective, damaged, or incorrect items, Luvrelle® will cover return shipping costs (we will provide a prepaid label or reimburse reasonable shipping expenses).
9. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
10. Contact Us
For any questions about our refund policy, please contact us at support@luvrelle.com or visit our Contact page. We're here to help and aim to respond within 24–48 business hours.