Shipping Policy
Last Updated: March 5, 2025
At Luvrelle®, we work hard to get your beautiful bracelet set to you as quickly as possible. Please read our full shipping policy below before placing your order.
1. Free Shipping
We offer FREE shipping on all orders worldwide. There are no hidden shipping charges at checkout — the price you see is the price you pay.
2. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. You will receive a shipment confirmation email with your tracking number once your order has shipped.
During high-demand periods (holidays, special promotions), processing may take up to 5 business days. We appreciate your patience.
3. Estimated Delivery Times
Delivery times vary depending on your location:
- United States: 3–7 business days after dispatch
- Canada: 2–5 weeks after dispatch
- United Kingdom & Europe: 2–5 weeks after dispatch
- Australia & New Zealand: 3–6 weeks after dispatch
- Rest of World: 3–8 weeks after dispatch
Please note: These are estimated delivery times and are not guaranteed. Delays may occur due to customs clearance, carrier delays, weather, or peak shipping seasons.
4. Tracking Your Order
Once your order ships, you'll receive a tracking number by email. You can use this to monitor your shipment's progress. Please allow 2–5 business days after receiving your tracking number for tracking information to become active in the carrier's system.
If you haven't received a tracking email within 5 business days of placing your order, please check your spam folder or contact us at support@luvrelle.com.
5. International Shipping & Customs
We ship to most countries worldwide. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product price or shipping cost.
We are not responsible for delays caused by customs clearance processes. If you are unsure about customs charges in your country, please check with your local customs authority before ordering.
6. Shipping Address
Please ensure your shipping address is correct and complete before submitting your order. Luvrelle® is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us at support@luvrelle.com immediately — we can only make changes before the order has been dispatched.
7. Lost or Stolen Packages
Luvrelle® is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your tracking shows delivered but you haven't received your package, we recommend:
- Checking with neighbors or other household members
- Checking around your property and mailbox
- Contacting the carrier directly with your tracking number
- Contacting us if the issue persists — we'll do our best to help
8. Damaged Items in Transit
If your item arrives damaged, please contact us within 7 days of delivery at support@luvrelle.com with photos of the damage and your order number. We will arrange a replacement or refund promptly.
9. Contact Us
For any shipping-related questions, please reach out to our customer support team at support@luvrelle.com or visit our Contact page. We aim to respond within 24–48 business hours.